Guide: Protection Claim

If your order was lost, damaged, or delivered incorrectly, our Protection Claim process ensures you get fast and reliable support. Follow this simple guide to submit your claim and receive a replacement or refund as quickly as possible.

What Is Order Protection?

Order Protection is designed to keep your purchase safe from unexpected issues, including:

  • Lost or stolen packages

  • Damaged items upon arrival

  • Missing items in your shipment

  • Incorrect products received

We’re committed to resolving issues quickly so you can shop with confidence.

When to File a Claim

You should submit a Protection Claim if:

  • Your package shows “Delivered” but you didn’t receive it

  • Your tracking hasn’t updated for several days

  • Items arrived broken or leaking

  • The wrong product or flavor was sent

  • Part of your order is missing

For the fastest resolution, please file your claim within 7 days of the delivery date or expected delivery window.

How to Submit a Protection Claim

1. Gather Supporting Information
Prepare the following before submitting:

  • Order number

  • Tracking number

  • Photos of damaged items or packaging (if applicable)

  • A brief description of the issue

2. Submit Your Claim
Use our secure form or contact customer support with the required details. Our team will review your case promptly.

3. Receive Your Resolution
After verification, we will provide one of the following:

  • A replacement order

  • Store credit

  • A partial or full refund

We aim to resolve most claims within 24–48 hours.

Important Notes

  • Claims must be honest, accurate, and submitted by the original purchaser.

  • Severe damage claims require photos for validation.

  • Lost package claims may require verification with the carrier before approval.

Need Assistance?

If you’re unsure how to file a claim or have questions about your order status, our customer support team is here to help.

👉 Contact Customer Support for quick assistance and claim guidance.